Contact us first
If there is a problem with your purchase, contact Squirrels & Acorns with your order details so the issue can be reviewed case by case.
Returns & refunds
Courier damage
Orders are packed carefully to help reduce the risk of breakage in transit. If your parcel arrives damaged, contact us promptly and include clear photographs of the product and packaging.
Incorrect or problematic items
If you receive the wrong item or there is another problem with your purchase, please let us know as soon as possible so we can advise the next step.
Refunds and resolutions
Any return, replacement or refund will depend on the circumstances of the order and the outcome of the review. Contact us before sending an item back.